Refund policy

We only offer refunds or replacements under limited conditions.

Shipping Issues & Lost Packages

Once your order is shipped and in the hands of USPS, we are not responsible for lost, stolen, or undelivered packages.

If your package is lost in transit, you must contact USPS directly and file a claim.
We do not handle claims on your behalf for lost packages.

We highly recommend purchasing the Redo Protection Plan at checkout.
This plan offers extra coverage—if USPS loses your package, you can file a claim with Redo, and they will independently investigate and assist with resolution.

Shipping Schedule

We do not ship orders on weekends.
Orders are processed and shipped Monday through Friday, with rare exceptions on Saturdays during high-demand periods.

Returns (Wrong or Defective Items Only)

We only accept returns if:

  • You received the wrong item, or

  • Your item is defective, and you can provide clear video evidence

Return eligibility requirements:

  • You must contact us within 30 days of receiving your order

  • The item must be unused, in its original packaging, and in the same condition you received it

To initiate a return, please go to our return portal here.

Damages & Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the situation and make it right.

Exchanges

You can easily submit an exchange through our return portal here.